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8 things we do better

8 things we do better

8 Things We Do Better

We challenge you to find another computer consulting firm in Santa Clara and the San Francisco Bay area that would
dare to make these promises:

 

  1. We’ll Respond Within 60-Minutes or Less - Guaranteed. When you call us with a computer problem during normal business hours, we guarantee that your phone call will be either answered immediately or returned within 60 minutes or less by an experienced technician who can help. If we fail to respond within that time frame, the work is free.

  2. Lightning Fast Repairs. You should not have to wait around all day for your computer or network to be repaired. We understand how important your computers and network are to you; that is why we offer our remote support services. Thanks to this service, we can securely access your computers and network via the Internet so you don’t have to wait around for a technician to show up. If we can’t fix it remotely, we’ll dispatch a technician the same day.

  3. No Geek Speak. You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or make you feel stupid because you don’t understand their “geek speak”.

  4. 100% Unconditional Satisfaction Guarantee. You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. No hassles, no problems.

  5. No Unpleasant Or Unexpected Surprises. You should EXPECT that no damage will be done to your network or your data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machine.

  6. All Projects Completed On Time and On Budget - Guaranteed. When you hire us to complete a project, we won’t nickel and dime you with “unforeseen” or “unexpected” charges. Some incompetent or unethical technicians will do this because they haven’t properly planned or researched the project, OR they use it as a way to extract more money from you. Either way, we don’t feel that is correct or ethical. That’s why we guarantee all projects to be done ON TIME with no excuses.

  7. Accurate Billing - Guaranteed. Every bill you receive from us is guaranteed to be accurate and detailed. You’ll know exactly what you are paying for, and ALL charges will be pre-approved by you. No more one-line “mystery” bills that don’t outline what you are paying for.

  8. Never more than you need. We understand that computer budgets are tight for our clients, which is why we never recommend "bleeding edge" technologies. We will research your application, develop a system that will meet your current and future needs, and make sure you get the most "bang for your buck" from every project we implement.

Testimonials

What our Clients think!

"What can I say about IS Works' service? I love it, I love it, I love it! They make
everything run the way it's supposed to so I don't have to worry about downtime,
data loss, viruses, and other problems. If there is an issue, just one call
and it is fixed"

- Pat Davis, Partner, Millennium Design, Inc.

“The IS Works team has remotely logged onto my machine and made fixes when I have
been in the office, at home, in hotels and even over my cellular wireless card.
In all the big companies I have worked with, I can tell you I never had that
level of support. If I have any issues, it only takes one phone call and IS Works’
team get me back up and running with the least interruption. “

-Joshua Fischer, Managing Director, Sterling Pacific Financial.


I have worked with IS Works on several projects over the years. From helping transition from an in house I.T. to outsourced I.T., bringing new locations on line, to switching to an I.P. phone solution, Rees and company at I.S. Works have always delivered the complete package. Highly recommended.” Great Results , Experts with High Integrity

- Mike Caplan, IT Manager, KBM Workspace

 

“These guys rock! Rees is a super sharp tack who’s very well-rounded, always maintains a fantastic attitude and (surprisingly, for an IT guy) can actually maintain an intellectual conversation with you. There are so many in the industry today who claim to be “experts”, but (usually over time) fall short of the expectations set by their egos. Rees always exceeded expectations by quickly (and correctly!) resolving issues, and doing so with an eye for the business. As a result, our executive team eventually used him exclusively because of his savvy nature.”

- Dave Morse , Product Marketing Manager , GetThere, a Sabre company

 

“IS Works is always highly concerned with clients' needs and is always eager to service those needs until the client is completely satisfied.”

- Terence Curtis , Designer , tfcDESIGN

"Rees was doing everything possible to resolve my spam crisis, including offering his services via phone at 10 pm! In the end everything was fixed in a timely manner, I can't ask for better than that."

- A. Hall, Partner La Petite Baleen.

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